We endeavor to turn around repairs asap. To help speed up the process, please include an explanation note in the shipment detailing cube problems.
Please provide a detailed description of the problem, damage or fault. Also list the cube number (please add a number sticker to each cube, if there isn't one). Any special instructions can also be outlined below.
Zygote cubes are delicate. For shipment, please carefully pack them with cushioning material.
As per our contract with BMG, all equipment shipping is recharged at actual cost.